Payment Policy
Last updated October 7, 2026
1. INTRODUCTION
This Payment Policy (the “Policy”) applies to payment transactions and refunds as it's an integral part of our Terms and Conditions (“Terms”). We tried to make this document easy to understand, however, if you have any questions, email us at [email protected]
In case of a conflict between Terms and this Policy, the Policy shall prevail.
2. PAYMENT METHOD
We use third party payment services to bill you. These payment services enable your transfer and receipt of funds as payment for our Services.
Payments for subscriptions on the Site are charged in US dollars unless you see another currency sign on the payment page. Banks typically charge a commission on currency exchange, if you pay in your local currency.
3. REFUNDS AND RIGHT OF WITHDRAWAL
3.1. Overview
Your rights depend on where you live. If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have a statutory right of withdrawal described in Section 3.2 below. Independently of that right, we also consider refund requests on a goodwill basis as described in Section 3.3.
3.2. Right of withdrawal (EU, EEA and UK consumers)
3.2.1. Right to withdraw. You have the right to withdraw from your contract with us within 14 days without giving any reason.
3.2.2. Withdrawal period. The 14-day period begins on the day the contract is concluded, which is the day your payment is made:
| Purchase | The 14-day period starts |
|---|---|
| 7-Day Access, and its automatic renewal into the Monthly Plan | the day you purchased 7-Day Access. The 7-Day Access plan and its automatic renewal form a single contract |
| Monthly Plan or Annual Plan purchased directly | the day you purchased that plan |
| Change of plan requested by you (for example, from the Monthly Plan to the Annual Plan or to the Lifetime Plan) | the day the change takes effect and the corresponding payment is made |
| Lifetime Plan | the day you purchased the Lifetime Plan |
| One-time purchases, word packages and usage credits | the day you made that purchase |
Automatic renewals of an existing subscription at the end of a billing period do not start a new 14-day period. Requests relating to renewals are handled under Section 3.3.
3.2.3. How to withdraw. To exercise the right of withdrawal, you must inform us of your decision by a clear statement sent to [email protected]. You may use the model withdrawal form set out in Section 3.6, but it is not obligatory. To meet the withdrawal deadline, it is sufficient that you send your communication before the 14-day period has expired.
3.2.4. Effects of withdrawal. If you withdraw, we will reimburse all payments received from you for the contract you withdraw from, without undue delay and in any event no later than 14 days from the day on which we are informed of your decision. We will use the same means of payment you used for the initial transaction, and you will not incur any fees as a result of the reimbursement.
3.2.5. Effect on your account. Where a payment is reimbursed, the paid access, as well as any unused credits, word packages, bonuses or free periods granted in connection with that payment, are cancelled.
3.3. Goodwill refunds
Outside the cases described in Section 3.2 — including subscription renewals, and purchases made by users outside the European Union, the European Economic Area and the United Kingdom — we are not required by law to provide a refund, but we review each request individually and may issue a full or partial refund as a gesture of goodwill.
We are more likely to accommodate a request made shortly after the charge and where the Services have not been substantially used. Nothing in this Section creates a contractual right to a refund, and we reserve the right to decline requests in cases of suspected fraud or clear abuse of our Terms. This Section does not affect and does not limit the statutory rights described in Section 3.2.
3.4. Refunds for our errors
Regardless of any period set out above, we will refund you where you were charged after your subscription had been cancelled, where you were charged twice for the same billing period, or where the Services you paid for were not made available to you and the issue could not be resolved.
3.5. Users in the United States
For annual subscriptions, we will send you a reminder before each automatic renewal within the period required by applicable law. Where we have not complied with applicable automatic renewal requirements, we will refund the charge in full regardless of any period set out in this Policy.
3.6. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Lestas LLC, 8 The Green, STE A, Dover, DE 19901, [email protected]:
I hereby give notice that I withdraw from my contract for the supply of the following service:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date:
4. DISPUTED PAYMENTS
If you believe that you have been charged in error, please contact [email protected] first. In most cases we can resolve the issue faster than a dispute with your bank, and we will tell you the outcome of your request.
Contacting your bank or card issuer does not affect your statutory rights, and we will not suspend or terminate your account because you have exercised them. We may suspend or terminate an account where a dispute forms part of fraudulent activity or a clear abuse of our Terms.
5. CONTACTS
For additional information, please contact us:
Getsolved.ai is owned and operated by Lestas LLC, 8 The Green, STE A, Dover, DE 19901
