Last updated May 12, 2025

1. INTRODUCTION

This Payment Policy (the “Policy") applies to payment transactions and refunds as it's an integral part of our Terms and Conditions (“Terms”). We tried to make this document easy to understand, however, if you have any questions, email us at [email protected]

In case of a conflict between Terms and this Policy, the Policy shall prevail.

2. PAYMENT METHOD

We use third party payment services to bill you. These payment services enable your transfer and receipt of funds as payment for our Services.

Payments for subscriptions on the Site are charged in US dollars unless you see another currency sign on the payment page. Banks typically charge a commission on currency exchange, if you pay in your local currency.

3. REFUND RULES

Generally, any fees you have paid for our Services on the Site are non-refundable unless otherwise stated in this Policy, or it is required to provide you with a refund under mandatory provisions of the laws in your jurisdiction.

Notice for residents of certain US states. If you reside in California, you may cancel your transaction at any time prior to midnight of the third business day after the date of this transaction.

Notice for the EU residents. Any refund other than that pursuant to mandatory provisions of the laws (“Voluntary Refund”) may be provided only in accordance with this Policy. Please note that if you have violated our Terms, we reserve a right to decline your request for any kind of refund.

We may, at our discretion, refund your payment for any of the following reasons:

• Fraud, identity theft, unauthorized payments: your credit card was stolen or hacked, and your subscription was bought and spent through your stolen card or hacked e-purse;
• Failure to provide the Services. It means that we have not provided you with the services under our Terms.

Please note that providing a refund to you does not oblige us to provide you with any other refunds that are not grounded in due manner. We consider each refund request separately and decide upon granting refunds strictly according to this Policy.

4. DISPUTED PAYMENTS (CHARGEBACKS)

Please note that a chargeback is not a refund. To avoid making a chargeback, even unintentionally, we recommend you to contact our support team before contacting your bank in any possible situation.

5. CONTACTS

For additional information, please contact us:

[email protected]

All services provided by Getsolved.ai are designed to enhance learning and empower students. We are committed to upholding academic integrity and encourage responsible use of our resources to foster genuine understanding and growth.

Getsolved.ai is owned and operated by LESTAS UAB address: Gelezinkelio str. 3-14A 02100, Vilnius, Lithuania