GetSolved: Data Privacy
At GetSolved, privacy is built into how the product works. Your documents, your account details, and your results stay under your control. Simply put: your data remains only yours!
Content you upload belongs to you, not to us or someone else.
Every feature starts with data protection as a foundation, not a patch added later.
Your information stays protected in transit and at rest.
You always know what we collect and why we collect it.
You decide when to delete your data or close your account.
Automated systems process your content only to deliver the service you asked for — nothing more.
GetSolved collects only what's needed to run your account, keep the service secure, and improve how it works. We collect:
Once you upload a document, automated systems analyze it to deliver the service you requested. Requests are logged internally for fraud prevention and to track your word balance, so the platform stays fair and secure for everyone.
Uploading content grants us a limited license to host and process it solely to run and support the platform — nothing beyond that. A dashboard where you can revisit past documents is in our roadmap, so for now, content isn't kept as a permanent archive on your end.
Your content is never used to train publicly available AI models.
Account and content data stay on our systems only as long as your account remains active, or as required by law afterward. Once there's no legitimate business reason to keep your data, it's deleted or anonymized. When immediate deletion isn't possible, e.g., if a copy still exists in a backup, that data is isolated from further use until it can be permanently removed.
All data is encrypted in transit and at rest. Access to our systems is limited to what each function actually needs. Account access requires either email-and-password authentication or single sign-on through Google, so only you control entry to your dashboard.
Our infrastructure is continuously monitored to flag unusual activity early. Fraud monitoring also runs in the background around the clock, helping keep the platform safe without slowing down your work.
Managing your data takes just a few steps.
You can also send a request to [email protected] with “Delete” in the subject line, and our team will handle it all.
GetSolved doesn't use uploaded content to train publicly available AI models, and it won't without proper safeguards or a clear legal basis. Providing text grants only a limited, non-exclusive license to store and process it for the purpose of delivering the service — checking, generating suggestions, or producing summaries.
Technical and organizational safeguards run across our infrastructure around the clock to prevent your information from leaking or being accessed by unauthorized parties.
No. Uploaded text is never used to train publicly available models.
As long as your account stays active, plus a limited period afterward for legal or security reasons.
Yes, through account settings or by emailing [email protected].
We collect account details like your email and username, technical data such as device and browser information, and the content you submit for processing.
Only when necessary for support or security purposes, and always under strict internal access controls.
Yes, our practices align with GDPR requirements for data handling and user rights.
No. Personal information is never sold or shared with third parties for marketing.
Find more info about our data practices here:
Our Security & Privacy team handles every question, request, or concern related to how your data is protected. Reach us directly at [email protected] for account- or data-related questions. Every message goes straight to the team responsible for review, and we aim to respond within 48 hours.
